Frequently asked questions
Everything you need to know about ordering from SkyCrew.
How long does delivery take?+
Orders inside Dhaka are typically delivered within 1–3 business days. For destinations outside Dhaka, delivery usually takes 2–5 business days depending on your location.
Do you ship nationwide?+
Yes. We deliver across Bangladesh through our courier partner, Steadfast, so you can shop from anywhere in the country.
What payment methods do you accept?+
We accept secure online payments through SSLCommerz, which supports cards, mobile banking, and internet banking. You are redirected to SSLCommerz to complete payment safely.
How do I track my order?+
Once signed in, go to My Orders to see the status of every order. Each order moves through a clear lifecycle from pending to delivered, and you can open any order for full details.
What is your return policy?+
Unused items in original condition can be returned within the window described on our Return Policy page. Reach out to support to start a return and we will guide you through it.
How can I get help with my order?+
Visit our Contact page to message us, or reach us on WhatsApp or Facebook. Our team responds within one business day.